Return Policy

Note-: Please be noted make a video while you opening the shipped parcel, because if there is any Tampered, Damaged or Open parcel you received it will be helpful for us to Return or Replacement. (Without opening video no replacement will be given)

Do not accept the parcel from the courier company if the parcel is tampered or open.We need the video so that we can raise a complaint with the courier company , if there has been a theft.

 

Return Policy

Limited Return against manufacture defects only. Defects are defined as imperfection or flaws that are produced by manufacturing error. The Return policy does not cover Accidental Drops, Failure of Installation, Carelessness by the user, Normal Wear and Tear, Discoloration/Colour Fade, Mishandled, Altered, and Modified in anyway, Misused in ways other than its intended purpose or defects covered by Owner and user. This product is designed to sacrifice itself while protecting your expensive device.

 

We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). Item(s) must be returned together with proof of purchase.

 

Note - Please be informed that you have to pay for the return shipping fee. There is No Refund on Cash on Delivery (COD), you can only eligible for exchange with another product of the same price. 

 

 

Defected item

If you have received a defected item from the courier boy please inform us within 24 hours by call or by an email customercare@drakon.in that we can resolve your issue at the earliest. We only can replace your order once we receive a product form your side.

 

Open Delivery

If you get an Open Delivery from the Courier boy please do not accept the Parcel open delivery of parcel is not allowed. Kindly inform us if this happened.

 

Tempered Glass

We use double layer packaging to make sure that the product reaches you in proper condition. For tempered glass we do not provide replacement if you do not apply it properly. If there are bubbles during application we are not responsible for it, it entirely depends on application.

Product Warranty

Limited warranty against manufacture defects only. Defects are defined as imperfection or flaws that are produced by manufacturing error. The Limited warranty does not cover Accidental Drops, Failure of Installation, Carelessness by the user, Normal Wear and Tear, Discoloration/Colour Fade, Mishandled, Altered, and Modified in anyway, misused in ways other than its intended purpose or defects covered by Owner and user. This product is designed to sacrifice itself while protecting your expensive device. NOTE: Manufactures warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.

 

 

Replacement Policy

In case if you received the product defected or wrong product please contact us within 24 hours via. Call or an Email us. We will possibly resolve your issue at the earliest.

We replace an order only when the product is defected (With the opening video proof) or you have received a wrong product other than we cannot replace your order.

Refund policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

NOTE- No Exchange & No Refunds on COD

(We only replace items if they are defective, damaged or wrong item)

 

Cancel my Order

You can only cancel your order if your order has not been shipped. We will refund the 100% amount in 5-7 working days. If the order has been shipped, If it is shipped then please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.